Terms and Conditions

This web site does not attempt to provide full details of all our policies (e.g. aspects of cover and exclusions or limitations that may apply). For full details, please read our policy wordings/Product disclosure statement, which are available on request. Star Cover reserves the right to amend coverage at the time of quotation.

Questions regarding additional terms and conditions relating to the product or service purchased, not explicitly shown on the site, should be directed to Star Cover Customer Service in writing by e-mail to info@starcover.com.au

By buying the travel insurance policy through Star Cover you are agreeing to our Terms and Conditions.

The terms “We”, “us” and “our” refers to Star Cover.

Duty of disclosure:

Before you enter into an eligible contract of insurance with QBE and Star Cover, you have a duty of disclosure under the Insurance Contracts Act 1984.

QBE and Star Cover may ask you questions that are relevant to its decision to insure you and on what terms. If it does, you must tell QBE and Star Cover anything that you know and that a reasonable person in the circumstances would include in their answer.

You have this duty until QBE and Star Cover agree to insure you.

If you do not tell QBE and Star Cover anything you are required to, it may cancel your contract or reduce the amount it will pay you if you make a claim, or both.

If your failure to tell QBE and Star Cover is fraudulent, it may refuse to pay a claim and treat the contract as if it never existed.

Electronic communication:

By purchasing the travel insurance policy on Star Cover website you agree to receive quotation, medical and policy documentation electronically for all travellers on the quote/policy.


We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part.


You indemnify us and our officers, employees and agents against all losses, costs, damages, claims and expenses arising from:

Privacy Policy:

We are committed to protecting your personal information. View our Privacy Policy.

Governing Law:

If any dispute arises in relation to the agreement between you and us, the laws of the State of Victoria, Australia will apply.

By proceeding with travel insurance, you acknowledge you are 18 years of age or older and that you understand and agree with the above terms and conditions and any further updates.

These terms were last updated in Oct 2017.

Insurance Disclaimer

Terms, conditions and acceptance criteria apply. Cover limits apply as set out in the policy wording. This material contains general information only and may not suit your particular circumstances. Before deciding to acquire any insurance product, you should obtain and consider the relevant Product Disclosure Statement to decide if a policy is right for you. Insurance is underwritten by QBE Insurance (Australia) Ltd ABN 78 003 191 035 AFS Licence 239545. Star Cover (a subsidiary business of Star Flights) , ABN 24 152 320 799 is a distributor of QBE Travel insurance.

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