Privacy Policy

Our Commitment:

At Star Cover we are committed to protecting your personal information provided by you while purchasing a travel insurance policy from our website. We assure you that the personal information provided by you is used solely for the purposes for which you give it to us and for related, internal management purposes.

We do not give information about you to other agencies, organisations or anyone else unless one of the following applies:

Any information that is no longer needed will be destroyed.

QBE Travel:

As part of our booking procedures we will provide your name, telephone number, email address, credit card information (and other relevant information such as your mailing address, frequent traveller numbers, and so on) to QBE Travel.

QBE collects, discloses, stores and uses it as outlined in its privacy policy. We can send you a copy if you’d like, or you can find it in the Product Disclosure Statement.

QBE also needs to collect sensitive information, including details about your health. QBE will always ask for your consent before it does this, and these details will also be handled as outlined in QBE’s privacy policy.


For statistical purposes we may record certain details such as the server address, pages accessed, time spent, date and type of browser used when you visit our website. This information is used in an anonymous form and as such cannot identify you individually.

We use Cookies to identify your browser so that next time you visit our website we remember your log in details. A cookie is a small file which remains on your computer and contains information enabling our website to recognise your browser. Cookies in and of themselves do not personally identify you, only your computer. If you do not wish to use cookies, you can adjust the settings on your browser to reject cookies or notify you when they are being used.

Security of Personal Information:

At Star Cover you can be assured that your credit card information is transmitted over secure lines using 128 bit SSL (Secure Socket Layer) certificate to encrypt data leaving our website. SSL is a protocol that provides communications privacy, authentication and message integrity and prevents eavesdropping, tampering or message forgery by encrypting data.

Complaints Resolution:

If at any time you have any concerns or complaints in relation to privacy or the operation of the Website, please email us on so that we can resolve it.

Further Information on Privacy:

Our privacy policies comply with the National Privacy Principles set out in the Federal privacy Act 1988 (and its amended versions thereafter).

Further information may be obtained on privacy issues in Australia by visiting Australian Federal Privacy Commissioner’s website.

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